# Grievance Handling Step Map

Map a grievance case against the steps the policy requires.

## Scope
Preparation and review only. No account action or professional decision.

## Inputs
The policy’s grievance steps and the case file’s recorded steps with dates.

## Workflow
1. List the policy’s grievance steps.
2. List the steps recorded in the case file.
3. Mark missing or out-of-order steps.
4. Return the map without case decisions.

## Output contract
case | policy_steps | steps_recorded | steps_missing | dates

## Fictional acceptance test
Fictional grievance raised May 5 under a 5-step policy (acknowledge, investigate, hearing, outcome, appeal); the file shows acknowledgment May 6, hearing May 20 and outcome May 22, but no recorded investigation: 1 of 5 steps missing.

## Review gates
Keep original values, source IDs and version dates. Unknown facts stay held. Use qualified review for hiring, legal and accounting conclusions. No send, share, sign-in, scheduling, ledger change or payment. Fictional contract review is not a live account compatibility test.

## Method source
https://www.cipd.org/uk/knowledge/factsheets/discipline-factsheet/

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