# Social Inbox Resolution Evidence Review

Check that a Done inbox label is backed by an answered question or a documented resolution, not only a tidy queue.

## Scope
Preparation and review only. No account action or professional decision.

## Inputs
Comment/thread export with stable IDs, exact buyer question, replies, status history and resolution policy.

## Workflow
1. Match each status to the same thread and latest supplied snapshot.
2. Separate Open, Later and Done from proof of a response; retain the original question.
3. Check whether each requested answer or escalation has evidence under the supplied policy.
4. Return unresolved Done items for review; never post a reply or change status.

## Output contract
thread_id | status | original_question | answer_evidence | outstanding_part | reviewer_hold

## Fictional acceptance test
Fictional thread C asks about opening hours and wheelchair access. A reply answers only hours and status is Done. Mark access unresolved, not the whole thread answered. A missing reply export is unknown.

## Review gates
Keep original values, source IDs and version dates. Unknown facts stay held. Use qualified review for hiring, legal and accounting conclusions. No send, share, sign-in, scheduling, ledger change or payment. Fictional contract review is not a live account compatibility test.

## Method source
https://help.planable.io/hc/en-us/articles/29213177431836-Managing-your-Social-Inbox

Checked October 9, 2026. Oct 9 live AIS Search Console through Oct 6: marketing Copilot 37 impressions, Planable/Claude 33, Planable/ChatGPT 23, campaign brief 12, investor agent 19. Social-review/reporting topics follow these parent-query leads. Other professions follow documented workflow needs, not measured exact search intent. Site impressions are not monthly volumes; exact topic volume is unmeasured.