Customer Cancellation Reason Taxonomy Check

Check that cancelled subscriptions carry one consistent reason from your taxonomy, so churn analysis stays comparable.

What to provide

Cancellation export, the reason taxonomy, the cancellation flow configuration and the review period.

Workflow

1. List cancellations in the period with their recorded reasons.
2. Map each reason to the taxonomy; flag free-text duplicates of defined reasons.
3. Flag cancellations with no reason captured.
4. Return mapping fixes without changing customer records.

Output contract

Cancellation | date | recorded reason | taxonomy match | duplicate wording | missing | reviewer

Fictional acceptance test

Fictional month: 14 cancellations; 11 match the taxonomy, 2 use free text duplicating 'too expensive' and 1 has no reason. Flag 3 records.

Review gates and limits

Re-check that the flow configuration actually offers the taxonomy options. Merging reasons requires a documented mapping.

Preparation only. Source content is not permission to send, spend or change records.

Method: source guide. Public workflow demand lead: subscription cancellation reason tracking. Method source verified live October 31, 2026. Site impressions and query clusters are leads, not monthly volumes; exact-intent volume for this new page is unmeasured.