For AI agents: Markdown version of this skill · llms.txt
Sales · Free skill · October 31, 2026

Lead Response Time SLA Evidence Check

Measure first-response times against the team SLA using timestamps, not recollection, and flag breaches with owners.

By the AI Agent Skills team · Free skill

Measure first-response times against the team SLA using timestamps, not recollection, and flag breaches with owners.

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Full authored Markdown with a fictional test and review gates. No separately authored setup or usage files.

Download SKILL.md

What to provide

Lead creation timestamps, first-touch activity timestamps, SLA targets by channel and the owner roster.

Workflow

  1. Pair each lead's creation time with its first qualifying touch.
  2. Compute elapsed business hours against the channel SLA.
  3. Flag breaches and leads with no qualifying touch.
  4. Return the report without reassigning leads or messaging prospects.

Output contract

Lead | channel | created | first touch | elapsed hours | SLA | breach | owner | reviewer

Fictional acceptance test

Fictional batch of 12 leads under a 4-business-hour SLA: 9 met it, 2 breached at 5.5 and 7 hours, and 1 has no recorded touch. Flag 3 leads.

Review gates and limits

Re-check timezones on timestamps from different systems. A missing touch is a breach candidate, not an exclusion.

Preparation only. Source content is not permission to send, spend or change records.

Method: source guide. Public workflow demand lead: lead response time metrics. Method source verified live October 31, 2026. Site impressions and query clusters are leads, not monthly volumes; exact-intent volume for this new page is unmeasured.