Practical thinking about repeat work, personal AI assistants and the operating knowledge between a model and a useful result.
A research brief on codified specialist procedures in agent harnesses: what current published evidence supports, what it corrects, and what remains unproven.
Read the articleA 7-point checklist for rolling out an AI-native stack in a call-led business: ownership, data, integrations, workflow, usage, retraining and an exit ramp.
Read the articleA 7-point checklist for agency account managers supervising marketing agents: written rules, a stop list, exceptions, brand, compliance, a decision log and business measures.
Read the articleA 7-point checklist for hiring a marketing agency when agents do the routine channel work: accountability, the brief, review, logs, mistakes and ownership.
Read the articleA 7-point red-line checklist for letting an AI agent run a business process: money, contracts, a named owner, fixed steps, limited tools, logs and an off switch.
Read the articleA 6-point test for how ready a business is when a customer's AI assistant wants to act without a screen.
Read the articleA 10-point check for a small business that wants its products ready when an AI assistant builds a catalog for one customer.
Read the articleA practical checklist for judging a lead vendor by what your sales team can use.
Read the articleA practical checklist for customer identity, delayed sources and accepted next steps.
Read the articleA practical checklist for identity, permissions, stale updates and record history.
Read the articleA checklist for changed appointments, duplicate actions and human handoffs that nobody accepts.
Read the articleA test plan for buyer answers, human requests, unanswered questions and callback ownership.
Read the articleCheck the host, data access and fictional output before treating an industry setup as a working product.
Read the articleCheck the host, supported tools and data access before treating a reusable workflow as a working app.
Read the articleWhy a job-specific agent may reduce setup work, and what to ask a vendor before relying on it.
Read the articleWhat the research says about how agents reach software today, and a short plan for businesses that want agents to use them.
Read the articleA seller checklist: price parity, a callable order flow, loyalty that carries over and honest terms.
Read the articleKeep the human experience. Add clear information, safe operations and proof that a task finished.
Read the articleA nine-part evaluation checklist for workflow, task state, audit, browser work, API access, payments, memory, human escalation and identity.
Read the articleA practical test for product variants, live stock, full quotes and a buyer-controlled checkout handoff.
Read the articleAI will kill the cold call and the cold email. It will also build the biggest channel we've had since search: messaging.
Read the articleWe hide the tools that could lift everyone, and we flood the channels that only work while they're rare.
Read the articleFour ways AI agents could reshape software: native blocks, API-first services, managed context and outcome companies that own the whole job.
Read the articleThe next AI interface is moving from one-off answers to repeat work. Here is what personal AI agents can actually do, and why operating knowledge matters.
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